FAQs
CONTACT US
For any questions or concerns, reach out via email at mstanchfield@cometandluna.co.site.
SHIPPING POLICY
Orders ship within 10-14 business days within the United States. A tracking number will be provided once your order is on its way. We are not responsible for delays caused by carriers or lost/stolen packages after delivery.
RETURN POLICY
All sales are final, but if your order arrives damaged, please contact us within 3 days of receiving it. We will assess the issue on a case-by-case basis to find the best solution.
CUSTOMIZATION OPTIONS
We offer a wide range of customization options to suit your preferences. From choosing fabrics to adding personalized details, we ensure that your pet accessories are unique and tailored to your style. Have a special request? Reach out before placing your order!
PAYMENT METHODS
We accept major credit/debit cards and other secure payment methods at checkout.
ORDER TRACKING
Once your order ships, you’ll receive a tracking number via email to monitor its status.
PRODUCT CARE
To keep your items looking great, follow washing instructions based on fabric type. Many accessories are machine washable on gentle, but we recommend air drying for longevity.